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Frequently Asked Questions

Below are some of the most frequently asked questions.

If your question is not listed below, please call 330-903-3572 or complete our Contact Form.

Question: What payment methods do you accept?
Answer: We accept payment using the secure online services of Pay Pal.
Question: What method of shipping do you use?
Answer: We will determine the best method to use to ship your order. We ship most orders by way of USPS. If you request a different shipping method, please contact us.
Question: How long does it take before I will receive my order?
Answer: You will receive a confirmation email once your order has been processed and shipped. Usually 5 - 7 business days.

Be sure to check your "junk" or "spam box".

Question: How can I be notified when new products are available?
Answer: If you would like to be notified of new products and other updates, please join our Newsletter. (see bottom left column to join)

Question: What is your return policy?
Answer: MJSchaffer.com will replace merchandise that is determined to be damaged, or for any errors made in shipping.
Question: If I sign up to receive the Newsletter or I place an order will my information be shared?
Answer: No. We do not share or sell any client information. For more information view Our Privacy Policy.